Terms of Service

1. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use our services. If you use the services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account.

2. Authorized scope of monitoring

Our products analyze assets that you submit for monitoring. You may only submit domains, applications, APIs, brands, accounts, and other assets that you own or are expressly authorized in writing to monitor.

• You are solely responsible for confirming your authority over every asset you submit.
• We may reject, suspend, or remove any asset where authorization appears absent or unclear.
• You may not use the services to test, probe, attack, or surveil third parties without authorization.
• Unauthorized use may be reported to appropriate authorities and will result in termination.

3. Acceptable use

Your use of the services is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Violation of that policy is a violation of these Terms.

4. Subscriptions, fees, and billing

• Subscription fees are stated in US dollars and billed in advance on a recurring basis unless otherwise agreed in writing.
• Custom plans and professional services are quoted individually and invoiced according to the written agreement for that engagement.
• You authorize us and our payment processors to charge your selected payment method for all amounts due.
• Fees are exclusive of taxes, which you are responsible for where applicable.
• Failure to pay may result in suspension or termination of access.

5. No guarantee of security outcomes

Our services provide monitoring, detection, analysis, education, and guidance. They do not guarantee that your systems are secure, that all vulnerabilities will be identified, or that a security incident will be prevented. Security is a continuous discipline and remains your responsibility.

Findings, scores, severities, and recommendations are informational and require your independent judgment before action.

6. Customer responsibilities

• Maintaining your own backups, incident response capability, and internal controls.
• Reviewing findings and deciding which remediation actions to take.
• Ensuring your use of the services complies with all laws that apply to you.
• Keeping asset and contact information current.

7. Intellectual property

The services, including all software, interfaces, methodologies, documentation, and content, are owned by ShieldCore and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable right to use the services during your subscription term.

You retain ownership of the data you submit. You grant us the limited right to process that data to deliver and improve the services.

8. Confidentiality

Each party will protect the other party's confidential information with reasonable care and use it only to perform under these Terms. Security findings relating to your environment are treated as your confidential information.

9. Third-party services

The services may rely on or interoperate with third-party providers, including payment processors and infrastructure vendors. We are not responsible for the acts, omissions, or availability of third-party services.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIELDCORE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE APPLICABLE SERVICE IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will indemnify and hold harmless ShieldCore from claims, damages, liabilities, and expenses arising from your submission of assets you were not authorized to monitor, your violation of these Terms or applicable law, or your use of the services.

13. Suspension and termination

You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate access for non-payment, violation of these Terms, unauthorized scope, or legal requirement. Upon termination, your right to use the services ends immediately.

14. Changes to the services and these Terms

We may modify the services and these Terms. Material changes to these Terms will be posted on this page with an updated effective date. Continued use after changes take effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, United States, without regard to conflict of law principles. The state and federal courts located in that jurisdiction will have exclusive jurisdiction over disputes, and both parties consent to that venue.

16. Contact

Questions about these Terms may be sent to support@shieldcoresecurityllc.com. Mailing address: ShieldCore Security LLC, 1 Enterprise Way, Suite 200, Springfield, MO 65806, USA.