Refund Policy

1. Subscription products

• Subscriptions are billed in advance for the selected billing period.
• You may cancel at any time; cancellation stops future charges and access continues until the end of the paid period.
• Fees already paid for the current period are generally non-refundable, because monitoring capacity is provisioned for the full period.

2. Discretionary refunds

We may issue a full or partial refund at our discretion where a documented platform failure prevented you from using a product for a material part of the billing period, where a duplicate charge occurred, or where a charge was made in error.

3. Custom engagements and professional services

• Custom work is quoted in writing and governed by the statement of work for that engagement.
• Deposits reserve delivery capacity and are non-refundable once work has begun.
• Completed and delivered milestones are non-refundable.
• If an engagement is cancelled before work begins, amounts paid are refundable less any documented costs already incurred.

4. Training and learning content

Access to learning content, labs, and certification-style assessments is non-refundable once content has been accessed or an assessment has been started.

5. How to request a refund

Send your request to support@shieldcoresecurityllc.com within 30 days of the charge. Include the account email, the invoice or payment reference, the amount, and the reason for the request. We will respond within five business days.

6. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue directly. Accounts subject to an open chargeback may be suspended until the dispute is resolved.

7. Currency, taxes, and fees

All amounts are in US dollars. Approved refunds are returned to the original payment method. Taxes are refunded only where required by law, and third-party processing fees may be non-recoverable.