Cancellation Policy

1. How to cancel

• You may cancel your subscription at any time from the billing settings in your ShieldCore dashboard.
• You may also cancel by emailing billing@shieldcoresecurityllc.com from the account owner's email address with the account name.
• Cancellation requests are processed within one business day.

2. Effective date

• Cancellation is effective at the end of the current paid billing period.
• You will continue to have access to the service until the end of that period.
• No further charges will be made after cancellation is confirmed.

3. Data retention after cancellation

• After cancellation, your account becomes inactive and access to the dashboard is disabled.
• Monitoring and scanning stop immediately when the account is deactivated.
• We retain your data for 30 days after cancellation in case you wish to reactivate or export data.
• After the retention period, your data is deleted in accordance with our Privacy Policy, except where we are legally required to retain it.

4. Reactivation

You may reactivate your account within the 30-day retention period by contacting billing@shieldcoresecurityllc.com. Reactivation restores access and resumes billing on the then-current plan terms.

5. No partial refunds

Cancelling a subscription does not entitle you to a refund for any unused portion of the current billing period unless otherwise required by law or agreed in writing.

6. Enterprise and custom plans

Enterprise and custom plans may have minimum terms or cancellation notice periods specified in the signed agreement. Those terms apply instead of this policy where they differ.