Refund Policy

1. Subscription products (sold via Paddle)

• All ShieldCore subscription products (Security Posture, Attack Surface Monitor, HumanRisk, API Sentinel, BrandGuard, LeakWatch, and CyberLearn) are sold exclusively through our online checkout, operated by Paddle as Merchant of Record.
• Because Paddle is the seller of record on these transactions, your purchase, invoice, and payment method are with Paddle, and Paddle — not ShieldCore — determines refund eligibility.
• You may cancel a subscription at any time; cancellation stops future charges and access continues until the end of the paid billing period.

2. Paddle's Refund Policy governs your purchase

• Refunds, withdrawals, and cancellations for subscription products are handled entirely under Paddle's Refund Policy and Paddle's Buyer Terms. ShieldCore does not set, offer, or guarantee refund windows, conditions, or amounts that differ from Paddle's policy.
• As a general rule, transactions are non-refundable except where required by applicable law or granted at Paddle's discretion.
• Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your transaction date. Submitting a request within this period does not guarantee a refund.
• If you experience a technical issue or material defect with a ShieldCore product, please contact us first at support@shieldcoresecurityllc.com so we can attempt to resolve it. If unresolved, Paddle's support team will review the matter under its Refund Policy.

3. Statutory withdrawal rights

If you are a consumer in a jurisdiction that grants a statutory right to withdraw from a purchase (for example, a 14-day right in the EU/EEA/UK, or shorter statutory periods in other countries), that right applies in addition to, and where relevant overrides, this policy. These rights are administered by Paddle in accordance with its Refund Policy and Buyer Terms. Nothing in this page limits any mandatory consumer right you may have under the law of your country of purchase.

4. Custom engagements and professional services

• Custom penetration testing and professional services engagements are not sold through this website's online checkout, and Paddle is not involved in these transactions.
• These engagements are quoted in writing and governed entirely by a separate, signed statement of work between the client and ShieldCore Security LLC, including that engagement's own payment and cancellation terms.

5. Training and learning content

CyberLearn training and learning content purchased through our online checkout is sold via Paddle and subject to the same terms described in Section 2 above — refund eligibility is determined under Paddle's Refund Policy, not by a separate ShieldCore guarantee.

6. How to request a refund

For subscription and training purchases made via our checkout, submit refund and cancellation requests directly to Paddle at paddle.net, or use the "View receipt" or "Manage subscription" link in your purchase confirmation email. If you have a product issue you'd like us to look at first, you can also reach us at support@shieldcoresecurityllc.com.

7. Chargebacks and payment disputes

We encourage you to contact Paddle for a refund before filing a chargeback or payment dispute with your bank or card issuer — it's typically faster to resolve. Accounts with an open chargeback dispute may have access temporarily suspended while the matter is reviewed, consistent with Paddle's Buyer Terms.

8. Currency, taxes, and fees

Prices and charges for products sold via Paddle are presented and processed by Paddle, inclusive of applicable taxes. Approved refunds are returned to the original payment method by Paddle. Taxes are refunded only where required by law, and third-party processing fees may be non-recoverable.